PhotoRobot Acceptable Use Policy (AUP)

This document details the PhotoRobot Controls Cloud, Cloud 2.0, API & Related Services: Version 1.0 — PhotoRobot Edition, uni-Robot Ltd., Czech Republic.

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1. Introduction

This Acceptable Use Policy (“AUP”) defines acceptable and unacceptable use of the PhotoRobot Services, including:

• PhotoRobot Controls Cloud
• PhotoRobot Cloud 2.0
• PhotoRobot API and integrations
• CL to Cloud synchronization
• hosting, storage and processing infrastructure
• workflow automation tools
• user accounts and communication systems

This AUP is incorporated into the Terms of Service.

All users must comply.

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2. General Principles

You may use the Service only:

• for lawful purposes,
• in accordance with the Terms of Service,
• without interfering with others,
• without compromising security,
• without attempting to circumvent or abuse system functionality.

Any violation may result in account suspension or termination.

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3. Prohibited Activities

The following activities are strictly prohibited.

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3.1. Security Violations

You must not:

• attempt to gain unauthorized access to accounts, systems or networks
• test or probe system vulnerabilities without written permission
• bypass authentication or security controls
• distribute malware, viruses, trojans, worms or harmful code
• use robots, scripts or automated tools to overload or disrupt the Service
• perform denial-of-service (DoS or DDoS) attacks
• forge headers or manipulate identifiers to disguise origin

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3.2. Misuse of Infrastructure

You must not:

• make excessive or abusive API calls that degrade performance
• generate unreasonable load through automation, bots or external tools
• run unauthorized scripts or processes via Cloud 2.0
• upload large volumes of non-production or irrelevant data
• interfere with backup processes or system operations

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3.3. Unauthorized Use of Robots or Firmware

You must not:

• modify, reverse engineer, or tamper with robot firmware
• attempt to use firmware outside authorized hardware
• attempt to deactivate or override embedded safety systems
• use the robots in unsafe, non-compliant or illegal contexts

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3.4. Illegal or Harmful Content

You must not upload, store or distribute:

• illegal content or materials prohibited by law
• content that violates intellectual property rights
• harmful, abusive, defamatory, or deceptive content
• personal data collected unlawfully (GDPR non-compliant)
• images or videos obtained without valid consent when required

Controller is fully responsible for legal compliance of uploaded content.

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3.5. Abuse of Communication Systems

You must not:

• send unsolicited or spam messages via any PhotoRobot-related system
• misuse support channels (e.g., spamming tickets)
• impersonate PhotoRobot or any third party
• submit false, fraudulent or misleading information

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3.6. Circumventing Licensing or Usage Limits

You must not:

• bypass license restrictions
• share or reuse activation keys without authorization
• duplicate CL installations without proper licenses
• manipulate billing, trial limits or subscription terms
• access Cloud 2.0 without an active subscription

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3.7. High-Risk or Prohibited Use Cases

PhotoRobot Services must not be used in:

• life-critical systems
• medical or emergency applications
• military or weapons systems
• environments where failure could result in injury, death or severe damage
• processing of special categories of personal data (Art. 9 GDPR) unless explicitly permitted

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4. Customer Responsibilities

The Customer is responsible for:

• ensuring all Authorized Users follow this AUP
• securing login credentials and access controls
• ensuring lawful processing of personal data
• maintaining safe operating environments for Robots
• preventing misuse of the Service

Violation by any Authorized User is considered a violation by the Customer.

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5. Monitoring & Enforcement

PhotoRobot may:

• monitor system logs for security and performance
• suspend or limit access if misuse is detected
• block IP addresses or API tokens associated with abuse
• require corrective steps from Customer
• terminate accounts in case of severe violations

PhotoRobot does not monitor user content except as necessary for:

• security,
• troubleshooting,
• legal compliance,
• or as instructed by Customer (per DPA).

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6. Reporting Violations

Suspected violations should be reported to:‍

security@photorobot.com‍

Or to:‍

legal@photorobot.com

PhotoRobot will investigate all reports.

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7. Changes to This AUP

We may update this AUP from time to time.

Changes become effective when published on the PhotoRobot website.

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8. Contact Information

uni-Robot Ltd.
Vodičkova 710/31
110 00 Prague 1
Czech Republic

Email: legal@photorobot.com
Email: info@photorobot.com

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